Returns & Exchange

Returns & Exchange

Returns & Exchange

Your satisfaction comes first. If a piece is not right, you have 30 days from delivery to return or exchange it. Here is exactly how it works.

Our 30-day return and exchange policy

We want you to love every purchase, but we know that is not always the case. If you are not completely satisfied, you may return or exchange an eligible piece within 30 days of delivery. It must be unworn and unused, with all original tags attached, in its original packaging (box, pouch or tissue), and with your receipt or proof of purchase.

What cannot be returned

We have a generous policy, but a few things we simply cannot take back:

  • Custom, personalized, or special-order pieces made to your specifications.
  • Engraved jewelry.
  • Rings that have been resized after delivery.
  • Items marked final sale at the time of purchase.
  • Gift cards, which are non-refundable and non-transferable.
  • Items showing wear, damage, or alteration.
  • Returns sent without an RMA number.

How to return your order

  1. Request an RMAContact us at info@birthstonecompany.com or (407) 278-9308 within 30 days of delivery to receive a Return Authorization (RMA) number. Packages without an RMA cannot be accepted.
  2. Package it securelyPack the piece in its original packaging with the original packing slip, and write your RMA number clearly on the outside of the package. For your safety, do not label the package as containing jewelry.
  3. Ship it insuredSend it with a tracked, insured carrier. We recommend USPS Priority Mail with full insurance, or UPS. Return postage is paid by you, and the package is your responsibility until it reaches us, so keep the tracking number until your refund is confirmed.

Where to send your return

Mail all returns to

BSC.COM
Dept: Returns
2004 Arden Oaks Drive
Ocoee, FL 34761
USA

Refunds & processing

Once your return arrives, our warehouse inspects and verifies the condition of the item. Refunds are processed within 10 business days of receiving and inspecting your return, to your original payment method or as store credit. A card refund can take a further 3 to 7 business days to appear on your statement. Store credit is available immediately and never expires.

A 10% restocking fee is deducted from refunds on approved returns. It is waived when you choose store credit, and for any piece that arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email info@birthstonecompany.com within 24 hours of delivery with your order number and clear photos of the piece and its packaging. We will arrange a replacement or a full refund at no cost to you.

Gifts and international orders

If you received a gift that does not fit, contact us with the item details and the order number if you have it. Store credit is issued to the gift recipient, not the original purchaser.

Customers in the European Union have a 14-day cooling-off period to return eligible items for any reason, under the same condition and packaging requirements.

Required conditions

  • A valid RMA number is required. Packages without one cannot be accepted for refund.
  • Items must be returned within 30 days of delivery, unworn and unaltered, with all original tags and packaging and proof of purchase.
  • Custom, personalized, engraved, resized, and final-sale items cannot be returned unless they arrive damaged, defective or incorrect.

Frequently Asked Questions

How do I exchange an item?
Exchanges are available within 30 days of delivery, under the same conditions as returns. You have two options. For the fastest turnaround, place a new order for the item you want and return the original for a refund. Or send back your original order and we will email you an invoice for any price difference on the new piece.
How long does a refund take?
Refunds are processed within 10 business days of receiving and inspecting your return. A card refund can take a further 3 to 7 business days to appear. Store credit is available immediately and never expires.
Is there a restocking fee?
Yes, a 10% restocking fee is deducted from refunds on approved returns. It is waived when you choose store credit, and for pieces that arrived damaged, defective, or incorrect.
I received this as a gift. Can I return it?
Yes. Contact us with the item details and the order number if you have it. Store credit is issued to you as the gift recipient, not to the original purchaser.
What cannot be returned?
Custom, personalized, engraved, resized, and final-sale pieces, gift cards, and anything showing wear, damage, or alteration cannot be returned. Items that arrive damaged, defective or incorrect are still covered when reported within 24 hours of delivery.

Need to start a return?

Contact our team for a Return Authorization number and we will guide you through it.

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