FAQ

Help Center

Frequently Asked Questions

Have a question? We are happy to help. Browse the answers below, and if you do not find what you need, reach out any time.

Orders & Shipping

Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders of $99 and above. For orders under $99, standard shipping is calculated at checkout. See our Shipping & Delivery page for full details.
How long will my order take to arrive?
Most orders arrive within 7 to 10 business days with standard shipping. Faster options are available at checkout. Orders placed before 1pm EST, Monday through Friday, ship the same day.
Do you ship internationally?
Yes. International rates and delivery estimates are calculated by destination and shown at checkout.
Will I receive tracking?
Absolutely. You will receive tracking as soon as your order is on its way.

Returns & Exchanges

What is your return policy?
You can return any order, except custom pieces, for a refund or exchange within 30 days of shipment. Items must be unworn and in original condition, and a return authorization (RMA) is required. See our Returns & Exchange page.
How do I exchange an item?
You have two options: place a new order for the item you want and return the original for a refund, or send back your original order and we will invoice any price difference.
How long does a refund take?
Returns take about 8 business days to process once received, then allow up to 7 days for the credit to appear on your original payment method. A 10% restocking fee applies, and original shipping is not refundable.

Products & Materials

Are your gemstones genuine?
Yes. We use genuine gemstones set in fine metals, and every piece is inspected before it ships.
What metals do you offer?
We work in 10k and 14k solid gold, sterling silver, and rose gold. Learn more on our Metals & Gemstones Guide.
Do you offer a warranty?
Every order is backed by a 30-day guarantee covering defects and change-of-mind returns. We do not offer a lifetime warranty. See our Warranty & Guarantee for details.

Sizing & Care

How do I find my ring size?
You can measure at home in a few minutes. Follow our Ring Size Guide and conversion chart.
How should I care for my jewelry?
A little care keeps every piece looking its best. See our Jewelry Care Guide for tips by metal and stone.

Gifts

Do my orders come gift-ready?
Yes. Every order arrives in a quality jewelry gift box, ready to give, and we never include pricing on the packing slip.
What if I do not know their ring size?
Choose a necklace, earrings, or a bracelet, which do not depend on size, or borrow a ring they already wear and use our ring size guide to match it.

Still have a question?

Our team is here to help with orders, products, and everything in between.

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